Subscribe to our monthly newsletter for more insights.

Sign up.
Platform
Solutions
eBooks
About Us
One metric for understanding culture, performance and employee experience.

The Good Day Ratio

One metric for understanding culture, performance and employee experience.

Organisations are obsessive about measuring. They have to be in order to stay ahead in today's hyper-competitive world.

Metrics for things like market share, revenue growth and customer satisfaction are considered essential to understanding business health and outlook. 

But who is driving your market share, revenue growth, and customer satisfaction? 

Your people of course. Otherwise known as the engine of your organisation. 

The metrics we just mentioned tell you 'what' and 'how much', but they don't tell you about the 'who' nor the 'why.' 

The human element of your organisation is essential to business success, but how can you assess it in any meaningful way? 

Introducing the Good Day Ratio: your internal share price. 

What is the Good Day Ratio?

What is the Good Day Ratio?

GDR is the ratio of good days to bad days within a group of people over a specified period of time. 

It comes from ratings entered during the Daily Check-in. Each individual rating is translated into an expression of the quality of that employee's day – based upon a range that they themselves determine and update regularly.  

The Good Day Ratio is then calculated by dividing the percentage of good and great days by the percentage of bad and really bad days experienced across your workforce.  

Your organisation’s GDR rating will always be in one of five colour-coded zones:   

1. Great 

GDR above 6 and shown in orange. 

2. Good 

Good scores are between 5 and 6 and shown as yellow. 

3. Okay 

A GDR between 2 and 4 is shown in green. 

4. Bad 

Scores between 1 and 2 are shown as blue. 

5. Really bad 

A score below 1 will be shown in purple. 

"This cultural barometer is essential for all businesses where the people define the business success."

Mark Duckworth CEO, Schroders Personal Wealth

Why measure good and bad days?

Look after your people

Look after your people

Wellbeing at work is in decline, with stress and burnout becoming unmanageable for many people. The dynamic and responsive nature of GDR keeps leaders ahead of the curve when it comes to tackling wellbeing issues in their workforce. GDR tells your people you care, and that their feelings and opinions matter. This is the foundation for strong workplace relationships and an agile and resilient workforce.

Boost business performance

Boost business performance

The connection between healthy employees and business performance is clear. The Journal of Applied Psychology found that employees who report 'bad day' experiences see a 10% decline in productivity. What's mor, frequent bad days is one of the most commonly cited reasons for leaving a job. We all know bad days happen. But when they are repeated and sustained, the impact on business performance is dramatic.

Gain the competitive advantage

Gain the competitive advantage

The Good Day Ratio makes the unmeasurable measurable. The live and quantifiable metric gives you a clear picture of reality inside your organisation, so you're less likely to be caught off guard by sudden developments impacting your workforce. Make faster, better-informed decisions that guide your organisation to success.

"With Harkn, you can look through the data and say, 'Ok, I can see the good days and the bad, so I understand the sentiment of my workforce and I can compare what that looks like month to month. Then you can start to look at the reasons why – is it a lot of pressure from a project or something else that’s driving that across the team? We needed something that could tell us this on a regular basis – a heartbeat, not just data from a point in time."

Jim Cleaver Technology & Information Director, St. James's Place

Real world applications of GDR

The Good Day Ratio equips leaders with a live indicator of organisational health. This is an invaluable metric for any organisation, but it becomes a critical gauge during periods of major change or adversity.

Company restructures

Company restructures

Restructures affect everyone and can seriously impact wellbeing and productivity.  

Harkn allows the leaders we work with to observe the impact of an initial announcement and keep track of how people are feeling during the aftermath.  

We often see GDR fall sharply on such occasions, before gradually picking up again over time as people start to look to the future.  

In this way, Harkn helps to inform communication and engagement strategies, easing the transition for employees.  

Programme delivery teams

Programme delivery teams

Programme delivery teams are often under intense and sustained pressure. GDR gives our client organisations critical insight not only into the health of the team, but the health of the project. 

If GDR is declining within that team, it indicates rising stress and anxiety levels. 

This crucial early indicator allows for timelier intervention, reducing risk of burnout and project derailment. 

Crisis management: Covid-19

Crisis management: Covid-19

When the global pandemic struck in 2020, we witnessed a sharp drop in GDR across the organisations we work with. 

The real-time metric empowered leadership to quickly adapt their support structures and communication channels to help their people through adversity. 

Deeper insights with GDR

Deeper insights with GDR

The overarching Good Day Ratio is a valuable measure of your organisation's health, but we know there will be times when you need a more focused set of data in order to understand trends and patterns. 

In the Reporting section of the Harkn dashboard, you can find detailed visualisations of GDR in different teams and demographic groups like gender and age bracket. 

This helps leaders to understand whether one group of people is faring particularly well or badly, so they can implement more targeted solutions. 

Explore more of our platform

The Good Day Ratio is informed by numerical ratings given in the Daily Check-In routine. These numbers can tell you the health of your organisation, but it's the freeform narrative found on The Wall and in Team Rooms that tells you what's driving sentiment amongst your people.

Daily Check-In

Daily Check-In

Explore
The Wall

The Wall

Explore
Daily Check-In